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Our Return Policy
Please note that to be eligible for return, items must be in their original purchase condition, including all product documentation, and shipped back to us within 30 days.
To expedite an exchange for a different product, we recommend returning the original item for a refund and placing a new order. Please allow two weeks for your refund to be processed.
If a package or item delivered to you arrives damaged, please refuse the shipment or call us immediately at (65) 6224 0011. Please retain all packing materials unless instructed otherwise by Infiniti Jewels. Claims for damaged or missing items must be reported immediately or within five days of receipt of your order. Infiniti Jewels is not responsible for lost or damaged returned shipments.
- Engraved jewellery items other than rings may not be returned. All Infiniti Jewels engraved rings may be returned for credit, however engraving fees are non-refundable. Removal of Infiniti Jewels engraving from any exchanged or resized ring is free with no additional engraving fee.
- Diamonds purchased as part of our Infiniti Jewels Diamond Upgrade Program may not be returned for credit, but can be exchanged within 30 days.
- Special orders are final sale and are not eligible for return or exchange.
- Shipping fees are non-refundable.
- Returns without an Infiniti Jewels Return Merchandise Authorisation will be refused upon receipt. Returns with missing paperwork or product will not be processed.
- Diamond and gemstone eternity rings with a specific number of gemstones per finger size; milgrain or ornate bands; some silver rings; or rings with alternative metals such as Tungsten cannot be resized, so please take care to order the correct ring size at time of purchase. For assistance determining the proper ring size, please contact customer service or use our online ring sizer tool.
How To Prepare A Return Or Exchange
- Initiate your return. Call (65) 6224 0011to speak with a Diamond and Jewellery Consultant.
- Arrange shipping and insurance. You may return your merchandise using the carrier of your choice. We recommend sending your return via our preferred insured partner FedEx. Please be sure to confirm that you insure your jewellery to the value that was paid. You are responsible for any return shipping costs and insurance fees.
- Package your item(s) securely in the original packing materials. If your return is for refund or exchange, please include any diamond grading reports or appraisal(s). Diamond grading reports and appraisals are not required for repairs and resizes. If your item was delivered with a diamond report and that report is not returned, you will be liable for the USD $350 (or equivalent amount in other currencies) replacement cost. For security reasons, do not write Infiniti Jewels anywhere on the outside of the box.
After Your Return Is Received
If you are expecting a refund, credit will be submitted to your bank within five business days. It may take your bank up to ten business days to post the funds to your account. Bank wire refunds typically take seven to ten business days after the return has been processed. Orders paid for through PayPal will be credited back to your PayPal account within two weeks. Please note that normal return processing times may double after a major holiday.
If you are expecting a return shipment, you will receive an email once the outbound shipment date has been set. You will also receive a shipping confirmation email the day of the outbound shipment.